Privacy & Cookies 2024
Privacy and Cookies Policy
Frankston Electrical Air Group
Effective Date: 10 November 2024
1. Introduction
Frankston Electrical Air Group ("we," "us," or "our") respects your privacy and is committed to managing personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy and Cookies Policy explains how we collect, use, and protect your personal information and outlines your rights regarding your information. By using our website or services, you agree to the practices outlined in this policy.
2. Information We Collect
We may collect the following types of personal information:Contact Information: Name, email address, phone number, and mailing address. Service-Related Information: Information related to the services you request, such as property details for electrical and air conditioning services. Payment Information: Payment details, such as your credit card information, used to process transactions. Website Usage Data: Information about your browsing activities on our website, collected through cookies and similar technologies.
3. How We Collect Your Information
We collect information directly from you when you interact with us (e.g., when you fill out a form, contact us, or use our services). Additionally, we may automatically collect information through cookies when you visit our website.
4. Purpose of Collecting and Using Your Information
We collect and use your information to:Provide Services: Deliver and manage the services you have requested, including installation, maintenance, and customer support.Communication: Contact you regarding service updates, offers, and responses to inquiries.Billing and Payments: Process payments and maintain financial records. ImproveOur Services: Understand how customers interact with our website to enhance user experience and service offerings. Legal and Regulatory Compliance: Meet our legal obligations and protect against potential fraud.
5. Disclosure of Your Information
We do not sell or rent your personal information to third parties. However, we may disclose your information under the following circumstances:Service Providers: We may engage third-party providers to perform services on our behalf, such as payment processing or marketing. These providers are contractually required to protect your personal information. Legal Compliance: We may disclose your information if required by law or if necessary to protect our legal rights or respond to government authorities.
6. Security of Your Information
We are committed to protecting your personal information and implement industry-standard security measures to prevent unauthorized access, modification, or disclosure. Despite our efforts, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
Our website uses cookies to improve your experience, analyse site traffic, and provide relevant advertising. By using our website, you agree to our use of cookies.
Types of Cookies We Use:
Essential Cookies: Required for the website’s functionality. Performance Cookies: Collect information on how visitors use our website to help us improve performance. Advertising Cookies: Used to deliver advertisements that are relevant to you.
8. Managing Cookies
You can control cookie preferences through your browser settings. Please note that disabling cookies may affect your website experience and limit certain functions.
9. Accessing and Correcting Your Information
Under the Australian Privacy Principles, you have the right to request access to and correction of your personal information. To exercise these rights, please contact us at the details provided below. We will respond to requests within a reasonable timeframe.
10. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites, and we encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy and Cookies Policy from time to time to reflect changes in our practices or legal obligations. Updated versions will be posted on our website with the revised effective date. We recommend reviewing this policy periodically.
12. Contact Us
If you have questions regarding this Privacy and Cookies Policy or wish to exercise your privacy rights, please contact us at:
Frankston Electrical Air Group
Phone (03) 5978-0580
